Protect your identity with online reputation management.
Provide your customers with real time human powered responses on all supported reviews platforms. Protect your reputation and drive more repeat business.
what is it
Reviews; real time responses to positive and negative review submissions across supported reviews sites.
Ideal for any company or brand that receives ratings on Yelp!, OpenTable, TripAdvisor, Google, Facebook and more.
how we do it
Monitoring / daily review and responses on all supported platforms.
Responses / real human responses customized to each negative or positive review.
Trends / reporting of themes and trends resulting from the reviews.
Escalation / working with owners and managers should escalation or something urgent emerge.
Reporting / reporting of all reviews, scores, trends and improvement of score.
How fast will you respond?
Our service level response time is 24 hours during business days - or faster. Reviews on weekends are responded to on Monday.
How many channels?
Depending on the nature of your industry, we typically support Yelp!, TripAdvisor, Google and Facebook. Contact us for more.
Do we get to dictate responses?
Yes. We receive guidance on branding and best practices that we implement. Escalation is directed back to ownership.
Is there a contract required?
Yes, for brands we ask for a minimum of 3 months on any and all services to realize our full potential and realize goals.
Will you improve my rating?
Yes. The very nature of responding to people results in a more authentic brand experience. Users tend to add higher ratings as a result.
Does unused time roll over?
Yes. In the unlikely event we do not utilize all of the time on your account, any unused time will roll over for another 30 days.